VIEW TERMS & POLICIES. Computer program only. All orders need a VIN, Phone Number, without a VIN, can result in wrong parts, delays and cancelled orders.
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About Us

          

                  GETMERCEDESPARTS.COM

has been a online source for Genuine Original (OEM) Mercedes-Benz Parts , Mercedes-Benz Accessories.   Internet Part Professionals ,  Edward 'Eddie'  Alexander and Steve Smith have made it their mission to be your exclusive Online Parts Department, by providing exceptional pricing backed by unparalleled customer service and support throughout the entire buying process through a convenient, streamlined on line experience.  We are located in Annapolis Maryland not far from the U.S. Naval Academy and the State Capitol.

Note,  if we get a high risk / fraud alert score during the verification process,,,, we will ask for proof of ownership, which is a copy of your registration.   we hope your understand.  Your order will be put on hold until the documents are received. 

When  your order parts without a VIN, there may be delays in the process, due to restrictions on ordering part from Mercedes-Benz. A VIN is required  to verify or expedite the order, when the parts come from the Germany Warehouse or their Supplier.   We are not responsible for wrong parts, or parts ordered without a VIN,  and they are not returnable. We are not responsible if you order the wrong side either.  SORRY. 

Please understand that this is only a program and it doesn't stock any parts.  This program is a provided by a 3rd party , which in not Mercedes-Benz, although most of the information is correct, there are some errors.  Mercedes-Benz electronic parts catalog and it ordering systems  is what we use to order parts. 

WE can not verify you are ordering  the correct part by VIN,  only that the part is a model code match or a VIN match. 

Thanks you in advance for your business.


NOTE:  All orders must be submitted on line first, to receive the discounts.  if you need to order additional parts,  please submit a second order.  The system will not allow me to add parts to most orders. due to credit card restrictions.  

We do not ship large body parts, fenders, bumper covers,  glass or hazmat,  too expensive,  However you can make a trip here to pick up the order.  You just need to let me know in advance,  on items we do not ship or that are hazmat items.  

We do not have any  INTERNATIONAL SHIPPING OPTIONS.

PLEASE UNDERSTAND ONCE YOU PLACE A ORDER, IT CAN NOT BE CANCELLED, ONCE THE PARTS ARE ORDERED THROUGH MERCEDES-BENZ.  

WE are a Dealership and we are subject to Mercedes-Benz ordering system.  So please be sure your really want the part or parts, no matter how long it may take.  Parts on back-order to Germany may take several months to arrive in the US. 

We can no longer process any orders that have a High  Risk/ Fraud Alert score.   What can cause a High Alert score are as follows, 

   ALL  information must match, credit card billing shipping address and zip code with the billing and shipping address, VIN and phone number.   The IP address,  Credit Card billing address,  Credit Card Name, Credit Card security code,  Shipping address , First Time buyers alert,  Overnight or priority shipping alert, High dollar purchase alerts,  No VIN alert, No phone number alert,  and a several other items are verified for Alerts / Fraud and possible Scams.  

 If for any reason there are  High Fraud / Alert warnings,  due to the system verification process,   we have to ask for and  have proof of ownership and Identification first .    We can not ship the order until we have proof of ownership.  The order will be put on hold and if for any reason you can not or choose not to provide the proper documents, then the order can be cancelled. 

Please understand,  we must follow policies when there are High Alerts / Fraud Scores. 

thanks for your order and understanding in advance.