WE CAN NOW SHIP TO APO OR FPO ADDRESS. WE ARE NOT A AUTHORIZED SPRINTER OR METRIS DEALERSHIP. YOU CAN ARRANGE YOUR OWN SHIPPING FOR BULK ORDERS OR ASK ABOUT LOCAL PICK UP OPTIONS. BE ADVISED THIS IS A COMPUTER PROGRAM ONLY, NOT A WAREHOUSE.
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TERMS OF USE

Thank you for choosing GETMERCEDESPARTS.COM  for your OEM Mercedes-Benz or Smart Car parts / accessories, backed by world class customer services through a streamlined online experience!

We are a Mercedes-Benz Dealership in Annapolis Maryland.  Always include your VIN.   We will verify that your name and Vin are on file with MBUSA. 

Note:  if your name and Vin are not on file or you have a high risk / fraud score during verification,  we will request proof of ownership before order ships.  

We have adopted Mercedes-Benz (TRP) Theft Relevant Policies to apply to the on line store, which requires proof of ownership if your name is not on file.

A few things will help us complete our order accurately:

1     The shipping address and the bill to address  must match , this will cause a HIGH RISK / FRAUD ALERT.

2     We do not ship batteries, oil or fluids, due to cost and weight,.

3     Hazardous Materials like seat belts require special handling and paperwork and cost are extra.

4     We can not sell keys, transmission control units , engine control units or transmission valve bodies, they have to be ordered at your local dealership only.  NO EXCEPTIONS, THESE ARE THEFT RELEVANT PARTS.

5     The online part catalog is to be used as a reference guide and does not always reflect the accuracy of the Mercedes-Benz Electronic Parts Catalog, or availability of parts listed, ie some parts maybe listed, but are discontinued by Mercedes-Benz.    Although the majority of the data in the catalog is correct, there can be discrepancies in part numbers, part descriptions and pricing due to monthly manufacture updates.  We reserve the right to make changes to parts number and pricing depending on manufacture data.  We will update the status of your order with a comment explaining any changes.  You'll have to log into your account and approve or not approve the change in order for us to proceed with your order.

6     Always include your VIN number when ordering parts or accessories. 

7     An important item to note when ordering parts is Drivers side is LEFT, and Passenger's side is RIGHT.

8     Be sure to include any special instructions in the customer comments section.

9     By ordering through our site you agree to our terms, policies, and conditions listed throughout our website.

10   Our system is set up for your to create an account so you can log in at anytime and check the status of your order.  It is your responsibility to check the status of your order.  We will update this status as soon as new information is available, and we will send you important messages regarding your order through this portal.

11   First time customer may be asked to provide proof of ownership when it is determined that your name is not on file or the name on file with MBUSA is not a  match,  or you have a high risk score / FRAUD ALERT.

12   This site and its discounts are for internet sales shipped out of our distribution center only.  Prices on this site DO NOT apply to instore  parts pickups , sales or repairs.  We order all parts on a stock order, from one of  the five Mercedes-Benz warehouses, or DIRECTLY FROM GERMANY.

13  We and the URL only offer the discounts seen on line, no other coupons or discounts apply to this site.

14  We communicate via email. 

15  Your payment is a pre authorization hold only,  no monies are transferred until  your order is shipped.  This means a hold has been placed on your account, or credit  card or pay pal account.  The day your order is shipped is the day the funds are transferred from your account. 

16  FedEx shipment require a phone number when shipping.

NOTE:  ALL ORDERS MUST BE SUBMITTED ON LINE FIRST TO RECEIVE THE DISCOUNT.