Thank you for choosing GETMERCEDESPARTS.COM for your OEM Mercedes-Benz or Smart Car parts / accessories, backed by world class customer services through a streamlined online experience!
We are a Mercedes-Benz Dealership in Annapolis Maryland. Always include your VIN and phone number on orders or emails. Note: if there are any Alerts or Fraud alerts during the verification process , we will ask for proof of ownership., which is stated in our policies.
We can assist you with your parts order. For repairs you need to go to a dealership and have a certified Tech diag the issue.
Note: We verify your name and Vin with Mercedes-Benz if you have a high risk / fraud alert score during verification, we will request proof of ownership before order ships. its our policy.
We have adopted Mercedes-Benz (TRP) Theft Relevant Policies to apply to the on line store, which requires proof of ownership when there are Fraud / Alert scores.
A few things will help us complete our order accurately:
1 The shipping address and the bill to address must match , this will cause a HIGH RISK / FRAUD ALERT.
2 We do not ship batteries, oil or fluids, due to HAZMAT requirements.
3 Hazardous Materials like seat belts require special handling and paperwork and cost are extra. ALMOST 50.00 PER ITEM we do not ship HAZMAT items. however we do allow in store pickups for these items.
4 We can not sell keys, transmission control units , engine control units or transmission valve bodies, they have to be ordered at your local dealership only. NO EXCEPTIONS, THESE ARE THEFT RELEVANT PARTS, as far as Mercedes-Benz is concerned. requires customer to be here in person, with proof of ownership, proof of id and the vehicle .
5 The online part catalog is to be used as a reference guide and does not always reflect the accuracy of the Mercedes-Benz Electronic Parts Catalog, note; some parts maybe listed, but are discontinued by Mercedes-Benz. Although the majority of the data in the catalog is correct, there can be discrepancies in part numbers, part descriptions and pricing due to monthly manufacture updates. We reserve the right to make changes to parts number and pricing depending on manufacture data. We will update the status of your order with a comment explaining any changes. You'll have to log into your account and approve or not approve the change in order for us to proceed with your order.
6 Always include your VIN number when ordering parts or accessories. This is important when there are options codes for parts.
7 An important item to note when ordering parts is Drivers side is LEFT, and Passenger's side is RIGHT.
8 Be sure to include any special instructions in the customer comments section.
9 By ordering through our site you agree to our terms, policies, and conditions listed throughout our website.
10 Our system is set up for your to create an account so you can log in at anytime and check the status of your order. It is your responsibility to check the status of your order. We will update this status as soon as new information is available, and we will send you important messages regarding your order through this portal.
11 First time customer may be asked to provide proof of ownership when no phone number, or vin number is provided, and it is a high dollar order, or you have a high risk / FRAUD ALERT.
12 This site and its discounts are for internet sales orders placed on line and shipped out of our distribution center only. Prices on this site DO NOT apply in store order or pickups or sales or repairs.
We order all parts on a stock order, from one of the five Mercedes-Benz warehouses, or directly from the warehouse. in Germany.
13 We and the URL only offer the discounts seen on line, no other coupons or discounts apply to this site.
14 We communicate via email.
15 Your payment is a pre authorization hold only, no monies are transferred until your order is shipped. This means a hold has been placed on your account, or credit card or pay pal account. The day your order is shipped is the day the funds are transferred from your account.
16 FedEx shipment require a phone number when shipping.
17. All orders are considered final, due to the fact that Mercedes-Benz will ship parts no matter what. Please be sure before placing your orders. . NOTE: parts that are ordered can not be cancelled, once the order is placed, especially any order coming from Germany.
NOTE: ALL ORDERS MUST BE SUBMITTED ON LINE FIRST TO RECEIVE THE ON LINE DISCOUNT. no additional discounts offered.
thanks for your order in advance and your understanding.
stay safe as well.